Library Assistant VI - HigherEdJobs

School/Unit: Harvard Library

Duties & Responsibilities
Summary:
Access Services actively supports the teaching and research mission of the Harvard Library by managing Programs, projects, and services dedicated to providing access to the University Collections, housed on campus and at the Harvard Library Depository to members of the Harvard Community and beyond.?

Access Services staff members are expected to provide services at the highest level of patron satisfaction, utilizing best practices to meet patron needs. Access Services staff are committed to delivering top quality access to collections while maintaining the integrity and security of the materials. This position will assist in enforcing unit objectives in accordance with user needs and priorities and the priorities and objectives of the Harvard Libraries.

Position Overview:
The evening Access Services Assistant has on-site responsibility for assuring the smooth functioning of the full range of Circulation and Public Services at Cabot Library and oversight of the physical facilities during assigned evening and weekend hours. For the academic terms the hours are Sunday through Thursday, 4:00 p.m. through 12:00 midnight. Assigned hours will change during Intersessions, holidays, and Summer School, when the library's hours change.?

Primary Responsibilities:

• Circulation: open and close the library; perform tasks associated with the automated circulation system (charge/discharge and renew materials, create holds and recalls); communicate and enforce library policies; assist patrons with the use of the HOLLIS catalog and the library system to manage patron account information; process item requests; manage requests for off-site depository materials; support security measures; and collect fines.
• Information services: provide basic reference and information service at the library's main service desk, including offering assistance and instruction in the use of library materials, resources, and equipment and referring complex questions to specialized reference staff. Access Services is the only public service unit staffed during evenings and weekends and staff members have sole responsibility for providing such services when reference staff are unavailable.
• Reserve collection: maintain permanent and course reserves collections; assist with processing course reserve requests; and coordinate with resource management staff to order appropriate reserve materials.
• Resource Sharing: assist with Scan & Deliver, Borrow Direct, and ILL services.
• Library Equipment: maintain supplies in public copiers, scanners and printers; troubleshoot and provide basic maintenance; place service calls; maintain student lockers within library.
• Student Workers: Assists in the hiring, training, supervision, and assigning of tasks to student workers; oversee shift substitution requests for evening and weekend student workers; supervise student worker shelving and shelf-reading of library materials during assigned hours.
• Physical Facility: monitor physical facility and overall use of the library; initiate calls for building issues and emergencies.
• May be cross-trained to work in Access Services departments at other Physical and Life Sciences Libraries within the Harvard Library.
• Ability to work some overtime if needed; Other projects and duties as assigned.

Basic Qualifications

• High school diploma or equivalent education or work experience required
• Must have excellent oral and written communication skills.
• Strong public service orientation, with previous library or other customer service experience required
• Demonstrated experience showing attention to detail and excellent organizational skills
• Working knowledge of MS Office, Acess and Excel experience required

Additional Qualifications

• Bachelors Degree preferred
• Sensitivity to working in a diverse user environment.
• Ability to effectively solve problems and exercise discerning judgment
• Experience with a library management system preferred, especially Ex Libris' Aleph system
• Prior experience with hiring, training, scheduling, and the distribution of workflow with student or temporary staff Preferred. Ability to prioritize multiple tasks and work productively in a team environment, with minimal supervision.
• Ability to accurately perform repetitive work with attention to details
• Record of developing and implementing new ideas in a complex, knowledge-creating organization
• This position involves occasionally lifting and moving loads weighing in excess of 25 pounds and requires bending, squatting, stretching and climbing small step stools when needed to retrieve books and shelve them. Located in a library office setting, there may be limited exposure to dust and dirt.

Additional Information
The Harvard Library
Setting a fresh course for the future of the Harvard Library, the University seeks to build a flagship research library that is positioned to excel in the rapidly evolving 21st century information environment. The recommendation following an extensive 18-month library review was that Harvard restructure the organization, governance, and funding structures of the University library system to better serve the changing needs of the University. The Harvard Library will drive excellence and innovation in teaching, learning and scholarship by attracting and developing a community of talented professionals who actively shape the development and cultivation of knowledge and pedagogy at Harvard and within the broader scholarship community.

The new Harvard Library structure will:

• Maximize strategic capacity in the library system as a whole
• Harmonize management and library business processes
• Facilitate enhancements in collections and services
• Create a culture of?continuous improvement and innovation in library operations and management
• Preserve appropriate local autonomy in collecting priorities and patron service levels
• Enhance accountability of the libraries to the Deans and the University

The University
Founded in 1636, Harvard University is preeminent among the world's research universities. Harvard has grown from nine students with a single master to an enrollment of more than 6,600 undergraduate students, over 14,000 graduate students, and an additional 2,000 part-time students. Over 16,000 people work at Harvard, including approximately 2,100 faculty members. An additional 10,000 individuals have faculty appointments in Harvard-affiliated teaching hospitals.?

Designated a university in 1780, Harvard includes 12 colleges and schools. The Faculty of Arts and Sciences-comprising Harvard College, the School for Engineering and Applied Science, the Graduate School of Arts and Sciences, and the Division of Continuing Education-is the oldest and largest of the Harvard faculties. The University's world-renowned graduate and professional schools include Harvard Business School, Harvard Divinity School, Harvard Graduate School of Design, Harvard Graduate School of Education, Harvard Law School, Harvard Medical School (including the School of Dental Medicine), the Harvard School of Public Health, the Kennedy School of Government and the Radcliffe Institute for Advanced Study.?

In the course of 375 years, Harvard's Library has grown from a single collection of 400 volumes to a 73-unit library system whose holdings include nearly 17 million volumes, more than 21 million digital files, 10 million microforms, 8 million photographs, an estimated 400 million manuscript items.?

For additional information visit the Harvard Library Transition web site http://harvard.edu/librarytransition

Harvard University is an Affirmative Action/Equal Opportunity Employer.

Source: http://www.higheredjobs.com/details.cfm?JobCode=175661478

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